Refund and Returns Policy

At ZIVAJOIA, we are committed to delivering high-quality anti-tarnish jewelry and fashion accessories. Please read our policy carefully before making a purchase.

1. Returns Eligibility

We accept returns only under the following conditions:

• The product is damaged, defective, or incorrect upon delivery
• The issue is reported within 48 hours of delivery
• The product is unused, unworn, and in original packaging

To request a return, customers must provide:

• Order ID
• Clear unboxing video or images showing the issue

2. Non-Returnable Items

Due to hygiene and product nature, the following items are not eligible for return or exchange:

• Earrings and certain jewelry items (for hygiene reasons)
• Hair accessories (if used or opened)
• Products purchased during sale/clearance
• Customized or personalized products

3. Refund Policy

• Once the returned product is received and inspected, refunds will be processed within 5–7 business days
• Refunds will be issued to the original payment method
• Shipping charges (if any) are non-refundable

4. Exchange Policy

• Exchanges are only allowed for damaged or incorrect items
• Subject to product availability

5. Cancellation Policy

• Orders can be cancelled within 12 hours of placing the order
• Once shipped, orders cannot be cancelled

6. Important Notes

• Slight color variations may occur due to lighting and screen differences
• Anti-tarnish jewelry requires proper care; damage due to misuse is not covered under returns

7. Contact Us

For return or refund requests, contact us at:
📧 Email: support@zivajoia@gmail.com
🌐 Website: www.zivajoia.com

By placing an order with ZIVAJOIA, you agree to this policy.