Shipping Policy

At ZIVAJOIA, we aim to deliver your orders quickly and safely. Please read our shipping policy for complete details.

1. Order Processing

• Orders are processed within 1–3 business days after confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping Time

• Estimated delivery time: 3–7 business days depending on your location.
• Delivery timelines may vary due to courier availability or unforeseen circumstances.

3. Shipping Charges

• Shipping charges (if applicable) will be calculated and displayed at checkout.
• We may offer free shipping on selected products or promotional offers.

4. Order Tracking

• Once your order is shipped, you will receive a tracking ID via email or SMS.
• You can track your order through the courier partner’s website.

5. Delays & Issues

• ZIVAJOIA is not responsible for delays caused by:
  • Courier service disruptions
  • Natural calamities or unforeseen events
• However, we will assist you in tracking and resolving delivery issues.

6. Incorrect Address

• Customers must provide accurate shipping details.
• ZIVAJOIA is not responsible for orders delivered to incorrect addresses provided by the customer.

7. Damaged or Lost Packages

• If you receive a damaged product, please contact us within 48 hours of delivery with proof (images or unboxing video).
• For lost shipments, we will coordinate with the courier partner to resolve the issue.

8. Contact Us

For any shipping-related queries, contact us:

📧 Email: support@zivajoia.com
🌐 Website: www.zivajoia.com

By placing an order with ZIVAJOIA, you agree to this Shipping Policy.